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RETURN POLICY

Satisfaction Guaranteed. Or Your Money Back.

Your complete satisfaction is our ultimate goal. Futurebiotics guarantees every product that we sell. Our Products are manufactured under even more stringent quality controls than required by federal and state agencies. If you are not satisfied with any of our products, you may return the unused portion within 90 days of purchase for credit, exchange or refund. Please call our Customer Care Department as soon as possible at: 1-800-367-5433.

If your return is not the result of our error, a return postage fee will apply. Once your return has been received, a credit or refund will be issued within 15 days and an e-mail confirmation will be sent.

If you have any questions regarding your return, please send an e-mail to Customer Care at customerservice@futurebiotics.com. In your e-mail, include your order number, the item(s) you would like to return and the reason you want to return each item (choose one of the following):

    "E" - Ordered the wrong item
    "M" - Received an item that was not ordered
    "S" - Did not like item or changed mind
    "Q" - Item was damaged, defective, or missing parts
    "T" - Item did not arrive in time
    "P" - Found lower price elsewhere
    "O" - Other (please describe)

A Customer Care specialist will reply to your message and, if necessary, send you shipping instructions for returning the item(s).

Our customer care specialists are available 24 hours a day, 7 days a week.
If you have further questions, please contact Futurebiotics.

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